Welcome to she-knows.me, your ultimate hub for online aesthetic services. This USER AGREEMENT (this “Agreement”) forms a binding agreement between you, as a registered user of our services and Site (hereinafter referred to as “you” or “USER”), and SHE, (hereinafter referred to as “SHE,” “we” or “us”). The terms, conditions and policies referred to in this Agreement apply to your use and enjoyment of SHE online aesthetic services, any purchase that you make of SHE services, and any other services that are offered at http://www.she-knows.me and all affiliated websites owned and operated by Key Ventures Advertising (collectively referred to as the “Site”). YOUR USE OF THE SITE AND SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. USE OF THE SERVICES AND THE SITE CONSTITUTES KNOWING ACCEPTANCE AND ACKNOWLEDGEMENT OF THIS AGREEMENT, SHE’S TERMS AND CONDITIONS OF USE IN EFFECT AT THE TIME OF USE. IF YOU DO NOT AGREE WITH ALL OR ANY PART OF THE TERMS OF THIS AGREEMENT, YOU MUST STOP USING OUR SITE.
SHE provides Aesthetic, Beauty, Spa and Salon services to USERs for the purpose of assisting USERs in locating the participating aesthetic, beauty, spa and salon service providers (each a “Service Provider”) that are offering appointments on such services. We provide a venue for Service Providers to post availability of their own services, such as Skin Rejuvenation, Orthodontics or other aesthetic and beauty treatments, and for USERs to learn when these services are available to purchase and book appointments. In order to pick from an array of select aesthetic services from the best clinics and specialists at extraordinary preferential prices, USER must first register on our Site by submitting your first name and email Address. This will enable USER to search for services on the Site. When USER finds the service that he/she is seeking at the desired location, time, and price, USER may be required to provide certain personal information, including USER’s first and last name, phone number(s), email address.
Although SHE has taken certain steps to examine the credentials of our listed Service Providers, it makes no guarantee regarding the skills of the Service Providers or the quality of any of the services provided or advertised. It is entirely up to USER to determine whether a Service Provider is suited for a particular task. Once a USER makes a reservation via the website, the USER enters a direct agreement with the Service Provider for the requested services. The Service Providers are NOT EMPLOYEES OR AGENTS of Key Ventures Advertising (SHE the site). Should you have a dispute with any Service Provider, you must address such dispute with SHE Team directly.
When USER purchases a treatment he/she will be required to submit his or her credit card information. This is because SHE requires advanced payment.
SHE services (referred to herein as “SHE services” or “Services”) can be purchased and booked. These services are provided by service providers (hereafter defined as “Service Provider” or “Merchant”). By purchasing SHE services, USER agrees to be bound by the terms of the specific deals offering including the price, discount, and all material terms and limitations. The terms of the particular services offering will be displayed on the web page advertising the SHE services. USER will also receive a certificate describing the SHE services (referred to herein as “Confirmation Code”). The purchase of services, involves a direct financial transaction between SHE and USER. USER will be required to submit his or her credit card information to complete the purchase of the services. A Confirmation Code will only be issued if USER’s credit card company authorizes the transaction. If you purchase SHE service on the Site, you agree to redeem your purchase at the Merchant’s place of business and pay for the services provided by the Merchant using your Confirmation Code according to the terms of that service. You are responsible for the payment of any additional money that may be required by the Merchant for extra services not included on the service. USER acknowledges that SHE has no responsibility or liability with respect to the redemption or use of the products covered by the SHE services. The Merchant is the seller and issuer of the products covered by the service. The Merchant is therefore solely responsible for all products, services, and redemption issues regarding the products and solely responsible for all claims, losses, disputes or other liability arising from the products covered by the services. Neither SHE nor the Merchant are responsible for the customer not showing up for their appointment. SHE services cannot be combined with any other gift certificates, vouchers, or special offers from the Merchant, unless otherwise stated. Reproduction, sale, resale or trade of a Confirmation Code is prohibited and we reserve the right to cancel any service, at our discretion, if we believe that you have not complied with this clause.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
USER agrees to use the Site for the purpose of finding and or rating services for the services described on the Site and provided by Service Providers. USER agrees to honor bookings by arriving at Service Provider’s place of business on time. Additional terms and conditions may also apply to your bookings or purchase of SHE services. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions imposed by any Service Provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Service Provider’s rules and restrictions regarding availability and use of products or services. You agree that any violation of any such Service Provider’s rules and restrictions may result in cancellation of your booking(s), in you being denied access to the applicable gooyds or services, in your forfeiting any monies paid for booking(s) or SHE services, and/or in us debiting your account for any costs we incur as a result of such violation. USER further agrees to comply with the terms and conditions of this Agreement and to refrain from using the Site for any illegal, objectionable or otherwise disruptive purpose. As a condition of USER’s use of this Site, USER represents and warrants that (i) you possess the legal authority to create a binding legal obligation; (ii) you will use this Site in accordance with this Agreement; (iii) you will only use this Site for yourself; (iv) all information supplied by you on this Site is true, accurate, current and complete, and (v) you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If USER must cancel or rebook the appointment, USER must do so in their account on the website 24 hours prior to the appointment. In the event of a no-show or late cancellation, a Service Provider may not accept your reservation. Finally, as explained above, according to the policies specified by each Service Provider. By purchasing services on the Site, USER acknowledges and agrees policies, Terms & Conditions of each service. You will not have any right to cancel a Service Contract 24 hours or less before the booked appointments or anytime pas the booked appointment.
The price of any Service will be as quoted on the Site from time to time, except in cases of obvious error. It is always possible that, despite our best efforts, some of the Services listed on the Site may be incorrectly priced. We are under no obligation to sell any Service to you at the incorrect (lower) price. In these instances, you will receive a full refund of the price paid for the Service.
By registering to the Website, USER is entitled to earn points by purchasing services. These points will define USER’s level of membership in SHE’s loyalty program. Points can be used to upgrade USER’s level of membership. When the USER climbs to a higher tier of membership they will be awarded SHE Money, which they can then redeem for services. How does the Loyalty program work? A Silver member will be rewarded AED 100 SHE Money. A Gold member will be rewarded AED 300 SHE Money. A Platinum member will be rewarded AED 500 SHE Money.
User must maintain their required number of points required for their level of membership in order through a period of 9 months. The reward related to their level of membership will be renewed every 9 months.
B. EARNING POINTS:
Every service purchase is associated with a number of points defined by SHE according to price and other factors. Once the user makes a purchase on the Website, they will receive the promised number of points right away.
We accept payments online using Visa and MasterCard credit/debit card in AED currency as well as CashU.
You can find your awarded credit (SHE Money) and you can see the current balance which you can redeem it by using it to buy more services. If you receive credit (SHE Money) to your SHE account, The credit can be applied for your next purchase if you wish so. Even if the user doesn't book treatments during 9 months and are automatically taken to a lower tier, their SHE Money remains unaffected.
Each time USER buy services will earn new points. By earning enough number of points, USER will be able to unlock a new level of membership which will award them a certain amount of SHE money. Through our referral program as well, USER will earn AED 25 for each referred user’s first purchase on the Website. User can redeem their SHE Money for the purchase of services on the Website.
SHE will not refund money back at any circumstances. In case of any extra charges done to USER through a mistake by SHE or the Merchant, the USER must contact us through firstname.lastname@example.org and if the case is valid, the full amount paid by the USER will be refunded.
Refunds will be done only through the Original Mode of Payment.
We appreciate hearing from our USERS. From time to time SHE may ask USERS to submit reviews, questions, comments, feedback, suggestions, ideas, ratings or the like contained in any communications (collectively “Communication” or “Communications”) to us regarding the goods and/or services that you received from a particular Service Provider or regarding the services provided by SHE. You are fully responsible for the content of your Communications (specifically including, but not limited to, ratings posted to this Site). You agree to provide an accurate, current and truthful Communication of the requested services and you further agree that you are solely responsible for all risks associated with the accuracy, completeness or usefulness of your Communication. Furthermore, you agree that all of your Communications will be accurate, current and truthful to the best of your knowledge. If any Communication you make is untrue, false, not current or incomplete, or SHE has reasonable grounds to suspect that such Communication is untrue, false, inaccurate, not current or incomplete, SHE has the right to refuse any current or future use by you of the Site, including your use of SHE services (or any portion thereof). You are responsible for all activity conducted under your username, password or in your account and SHE has no obligation to monitor your account or any related activity.
You further agree not to post, e-mail, or otherwise communicate any Communication that is illegal, threatening, obscene, racist, defamatory, libellous, pornographic, infringing of, in violation of or in misappropriation of another’s intellectual property rights, promoting of illegal activity or harm to groups and/or individuals, invasive of privacy, purposely false or otherwise injurious to third parties or objectionable and does not consist of or contain software, computer viruses, commercial solicitation, political campaigning, chain letters, mass mailings, any form of “spam” or references to illegal activity, malpractice, purposeful overcharging, false advertising or health code violations (e.g., foreign objects in food, food poisoning, etc.). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content of any communication that you post to the Site. SHE reserves the right (but not the obligation) to remove or edit such content, but may not regularly review submitted content. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site. You acknowledge and agree that SHE may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.
If you do submit a Communication to the Site, you grant SHE a nonexclusive, perpetual, royalty-free, irrevocable, and fully sublicensable right to use, modify, reproduce, adapt, translate, publish, create derivative works from, distribute, and display such Communication throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the Communication that you submit to the Site; that the Communication is accurate; that use of the Communication that you supply does not violate this Agreement and will not cause injury to any person or entity; and that you will indemnify SHE for all claims resulting from Communications that you supply. SHE has the right, but not the obligation, to monitor, edit or remove any Communication, including, but not limited to, Communication that violates the standards of this Site, as determined by SHE in its sole discretion. SHE takes no responsibility and assumes no liability for any Communication submitted by you or any third party.
This Site contains text, graphics, video, images, trademarks, copyrights and other content (“Content”) that is owned or licensed by Key Ventures Advertising (SHE the site), or its subsidiaries or agents. Furthermore, the Content and services provided for and depicted on the Site are protected by copyright, trademark, patent and other intellectual property laws.
SHE provides all Content to USER for the sole purpose of using the Site. SHE may modify the Content from time to time in its sole discretion. You agree that you are only authorized to visit, view and retain a copy of pages of this Content for your own personal use, and that you shall not duplicate, download, publish, modify, or otherwise distribute the Content for any commercial use, or for any purpose other than as described in this Agreement. Except as expressly set forth herein, no license is granted to USER for any other purpose, and any other use of the Site or the Content by USER shall constitute a material breach of this Agreement. Nothing in this Agreement shall affect any rights of SHE or its licensors in the Site or the Content, and any associated patents, trademarks, copyrights, trade secrets or other intellectual property or proprietary rights. No license, right or interest in any trademarks of SHE or any third party is granted under this Agreement. Nothing in this Agreement shall affect any rights of SHE or its licensors in the Site or the Content, and any associated patents, trademarks, copyrights, trade secrets or other intellectual property or proprietary rights.
If it is determined or suspected by SHE or one of its agents that you are misusing or attempting to misuse or circumvent the Site or any component, element or portion of the Site, including the Content, or are using or attempting to use the Site or any component, element or portion of the Site, for any inappropriate, non-personal, or commercial purposes, including but not limited to activities such as hacking, scraping, infiltrating, fraud, advertising, jamming or spamming, SHE reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies. You also agree not to use any robot, spider, technology, routing software, or other automatic device that may read, remove or otherwise take data from the Site, overload the Site, or interfere or attempt to interfere with the functionality of the Site.
TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES, INCLUDING INVASION OF PRIVACY RIGHTS, TO SHE AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE BOOKING OR PURCHASE, INCLUDING BUT NOT LIMITED TO, SOMEONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER, YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO SHE AND EACH SERVICE PROVIDER WHO ACCEPTS SUCH SERVICE REQUESTS.
By providing information to us purchasing services or otherwise using the Site, you agree to being contacted by us and/or by Service Providers, either by email or telephone, for any purposes, including with advertisements of services that we believe may be of interest to you. USER understands that he/she may opt-out of these commercial communications. If you submit such an opt-out request, please allow us seven business days to process the request. Notwithstanding the foregoing, you acknowledge and agree that you will still receive ether for us or partners reservation confirmation emails, no-show confirmation emails, reservation cancellation confirmation emails, availability of use and expiration dates, purchase confirmations, Service Certificate confirmations, and other emails relating to service purchased by you through the Site.
SHE reserves the right to revoke your access to the Site, services at any time and for any reason at our sole discretion. USER agrees that if SHE revokes and terminates your access to the Site, services, you waive and forfeit all of the rights set forth in this Agreement.
USER can terminate their account on the website at anytime. To do so, USER must visit the My Account section of the site.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO DISCONTINUE YOUR USE OF THE SITE. IN NO EVENT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SHE BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IS ANY WAY CONNECTED WITH: (I) YOUR USE OR MISUSE OF THE SITE, GOODS, SERVICES, PURCHASES, PRODUCTS, OR ANY CONTENT CONTAINED ON THE SITE; (II) ANY FAILURE, TECHNICAL PROBLEM OR DELAY (INCLUDING, BUT NOT LIMITED TO, THE USE OR INABILITY TO USE ANY COMPONENT OF THE SERVICES OR THE SITE IN ORDER TO PURCHASE OR RETURN SERVICE); OR (III) THE PERFORMANCE OR NON-PERFORMANCE BY, ANY ACT OR OMISSIONS TO ACT BY, OR ANY MISREPRESENTATION OR BREACH OF WARRANTY BY, ANY SERVICE PROVIDER OR MERCHANT, INCLUDING ANY ACT OCCURRING WHILE USER IS AT THE SERVICE PROVIDER’S LOCATION. IN ADDITION, ALL USERS SPECIFICALLY UNDERSTAND AND AGREE THAT ANY THIRD PARTY DIRECTING USERS TO THE SITE BY REFERRAL, LINK OR ANY OTHER MEANS IS NOT LIABLE TO USER FOR ANY REASON WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES OR LOSS ASSOCIATED WITH THE USE OF THE SERVICES OR THE SITE. USER AGREES TO HOLD SHE HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, RIGHTS, LAWSUITS, CAUSES OF ACTION, OBLIGATIONS, CONTROVERSIES, DEBTS, COSTS, EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS’ FEES), DAMAGES, JUDGMENTS, LOSSES AND LIABILITIES OF WHATEVER KIND OR NATURE, FIXED OR CONTINGENT, IN LAW, EQUITY OR OTHERWISE, WHETHER KNOWN OR UNKNOWN, WHETHER OR NOT APPARENT OR CONCEALED ARISING OUT PRODUCT LIABILITY CLAIMS FOR PRODUCTS OR SERVICES OFFERED FOR SALE ON SHE’S SITE THAT ARE MANUFACTURED OR SUPPLIED BY OTHERS.
YOU ACKNOWLEDGE THAT YOU ARE USING THE SITE AND UTILIZING THE GOODS AND SERVICES AT YOUR OWN RISK. THE INFORMATION, CONTENT AND MATERIALS CONTAINED IN OR ACCESSED ON THE SITE, INCLUDING, WITHOUT LIMITATION, THE GOODS, SERVICES, PRODUCTS, PROGRAMS, SERVICE PROVIDERS AND MERCHANTS, ARE PROVIDED TO USER ON AN ‘AS IS’ BASIS AND WITHOUT WARRANTY OR GUARANTEE OF ANY KIND. SHE DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO THE GOODS, SERVICES, PRODUCTS, THE SITE, CONTENT AND RELATED MATERIALS PROVIDED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR NEED OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING, BUT NOT LIMITED TO, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED THEREIN OR PROVIDED BY SHE. FINALLY, WE MAKE NO WARRANTY OR GUARANTEE WITH RESPECT TO THE GOODS OR SERVICES THAT YOU MAY RECEIVE FROM A SERVICE PROVIDER.
YOU HEREBY AGREE TO RELEASE SHE (AND OUR MEMBERS, OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY AND ALL DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SITE, GOODS, SERVICES, PRODUCTS, CONTENT, MERCHANTS, AND ANY OF THE SERVICE PROVIDERS.
The Site may contain links, clickable icon links, banner ads and any number of other Internet links to websites operated by parties other than SHE. Such links are provided for USER’s reference only, and SHE does not control such web sites and is not responsible for their content. SHE inclusion of any links to such websites does not imply any endorsement of the material, products or services offered on such websites or any association with their operators.
YOU AGREE TO DEFEND AND INDEMNIFY SHE, AND ITS SUBSIDIARIES, AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES AND AGENTS, AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING REASONABLE ATTORNEY’S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM: (i) YOUR USE OR MISUSE OF THE SITE; (ii) YOUR FAILURE TO COMPLY WITH THE TERMS OF THIS AGREEMENT; (iii) YOUR VIOLATION OF A THIRD PARTY RIGHT, INCLUDING COPYRIGHT, TRADEMARK, PATENT INTELLECTUAL PROPERTY, PROPRIETARY OR PRIVACY RIGHTS; AND (iv) ANY CLAIM THAT ANY COMMUNICATION THAT YOU SUBMIT TO THE SITE CAUSES DAMAGE TO A THIRD PARTY.
In the event this Agreement is terminated for any reason, if the Site is terminated, or if your access to the Site is terminated, the terms of Sections 8, 12 and 16 shall survive.
We do not control the information provided by USERS, Service Providers, and Merchants. You may find other USERS’, Service Providers’, and Merchants’ information to be inaccurate, harmful or offensive. By using the services and products, you assume all of the risks associated with the use of the Site and the Service Providers and the Merchants and you agree to accept such risks and agree that SHE is not responsible for the acts or omissions of USERS, Service Providers, and Merchants. Notwithstanding the foregoing, we reserve the right to edit or remove any content placed on the Site, including any harmful, offensive, deceptive or unlawful materials.
By using the Site, you acknowledge and agree that the relationship between you and SHE is that of independent contractors and not of principal-agent, joint ventures, partners, employer-employee; and no such relationship is intended or created hereby.
If any of the provisions, or portions thereof, of this Agreement are found to be invalid or unenforceable under any applicable statute or rule of law, for any reason, then, only the invalid portion(s) of that provision shall be severed, and the remaining terms and provisions of this Agreement shall remain in full force and effect and shall be construed as if such invalid or unenforceable provision never comprised a part of this Agreement.
USER agrees that this Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by USER to a third party, but may be so transferred, assigned or delegated by us.
Any waiver of any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right. No failure of SHE to exercise any right or power under this Agreement or to insist upon strict compliance by a USER with any obligation or provision of this Agreement, and no custom or practice of the parties at variance with the terms of this Agreement, shall constitute a waiver of SHE’s right to demand exact compliance with this Agreement. Waiver by SHE can be affected only in writing by an authorized officer of SHE. SHE’s waiver of any particular breach by a USER shall not affect or impair SHE’s rights with respect to any subsequent breach, nor shall it affect in any way the rights or obligations of any other USER. Nor shall any delay or omission by SHE to exercise any right arising from a breach affect or impair SHE’s rights as to that or any subsequent breach. The existence of any claim or cause of action of a USER against SHE shall not constitute a defence to SHE’s enforcement of any term or provision of this Agreement.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.
SHE reserves the right at all times to discontinue or modify this Agreement on a prospective basis in our sole and absolute discretion as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you re-read the Agreement from time to time in order that you stay informed as to any such changes. If we make changes to the Agreement and you continue to use our Site, you are impliedly agreeing to the Agreement expressed herein. Any such deletions or modifications shall be effective immediately upon SHE’s posting thereof. Any use of the Site or Services by USER after such notice shall be deemed to constitute acceptance by USER of such modifications. If you have any questions regarding this Agreement or SHE’s terms and conditions of use, you may contact us by emailing email@example.com or calling +971 4 4356756.